City Blue hotel group selects Inntelo AI to deploy Artificial Intelligence native operations across its African portfolio
City Blue Hotels, one of Africa’s fastest-growing hotel groups, has selected UK-based platform Inntelo AI to deploy Artificial Intelligence native concierge agents across its portfolio.
The move marks a significant step in the group’s strategy to lead the next phase of hospitality innovation across the continent.
The announcement was recently unveiled during the Future Hospitality Summit Africa which was taking place in Nairobi.
The rollout represents one of the first scaled implementations of AI-native concierge agents in African hospitality, positioning CityBlue Hotels at the forefront of AI-driven transformation in the sector.
CityBlue operates across Kenya, Rwanda and Tanzania.
The Hotel group is also expected to open soon in Ghana, Uganda and Zambia, with additional strategic tie-ups in South Africa and Mozambique.
CityBlue Hotels’ partnership with Inntelo AI comes amid continued growth in Africa’s tourism sector, supported by rising intra-African travel and increasing global demand for new destinations.
As part of its broader digital strategy, CityBlue Hotels will deploy Inntelo Artificial Intelligence platform to embed AI directly into hotel operations.
The AI-native system coordinates guest interactions and service workflows in real time, enabling faster response times, improved task prioritization, and consistent service delivery at scale, while allowing teams to focus on high-value, in-person guest engagement.
The partnership also includes the development of educational programmes to advance skills, innovation, and AI adoption across Africa’s hospitality industry.
“CityBlue has always been focused on where our markets are going. As we scale, AI-native operations become essential to delivering consistency, speed, and quality across multiple geographies.
Jameel Verjee
“This partnership allows us to embed AI at the core of how we operate—supporting our teams in real time, reducing friction, and elevating the guest experience across every property. Just as importantly, we are shaping how AI is applied within an African context.”
“CityBlue Hotels is exactly the kind of operator that defines where the industry is heading. Their focus on AI-native operations and scalable systems makes them a natural partner.
Asif Alidina
“Together, we are deploying technology that is purpose-built for hospitality—combining conversational and agentic AI to support teams, enhance guest experiences, and set a new standard for modern hotel operations in Africa.”